Consulting

Phase 1: Assess the potential for transformative change.

This is a deep dive into your organization’s approach to clinical and operational excellence and corporate culture in the context of the unique circumstances, market position, strengths, challenges, and opportunities that you encounter every day.

What is the return on investment for quality efforts?

The Assessment focuses on Board engagement, leadership commitment, the infrastructure for delivering high-quality care, the framework for equitable care, and the approach to ensure all voices are heard – is the culture inclusive, diverse, and can everyone safely speak up? See additional details here.

Phase 2: Advise on strategies and solutions to achieve unprecedented levels of clinical and operational performance.

Based on your organization’s Assessment, a custom plan with recommendations is developed for your organization.

The plan will contain a vision with solutions to take your organization from the status quo to one that delivers highly reliable, excellent care with minimum waste. The solution package contains implementation guidance for timely and effective results.

Phase 3: Guide your organization to create an internal, sustainable mechanism for ongoing improvement and innovation to achieve the best possible care for every patient, every time.

Using the knowledge gained from the Assessment and recommended strategies and solutions, Dr. DuPree will work with your organization to establish an internal quality program that gives you the best chance of ensuring that the ability to deliver high-quality care is sustained and that adverse events are prevented. This may include education and training at various levels of the organization (from the Board to the front lines) to increase the knowledge and skills needed to continuously improve and innovate.

Speaking Engagements

Communicating the “why” for transformation is often the best place to start.

Dr. DuPree’s speaking engagements inspire, bringing out the best of everyone in the room. She engages in the following forums, in-person or virtual:

  • Meetings: Board, Senior Leadership
  • Educational: Grand Rounds, Graduate-level Courses
  • Keynote Presentations
  • Workshop Facilitation

Topics

Topics that can be addressed in consulting and speaking services include:

Leadership

  • Commitment and behaviors required for high quality and high reliability
  • Board engagement and quality
  • Governance effectiveness
  • Physician leadership in quality efforts

Culture

  • Safety culture
  • Psychological safety
  • Professionalism-defining it; behaviors
  • Inclusion and openness to diverse opinions
  • Transparency

Engagement of Providers and Burnout

  • Staffing challenges
  • Root causes of provider burnout
  • Eliminating burnout at your organization
  • Peer review process

Patient Care Experiences

  • Coordination across the continuum
  • Highly customized care and basic health recommendations
  • Engaging patients beyond the scores
  • Compliments and complaints

Quality Improvement and Clinical Excellence (Improvement Infrastructure)

  • Tackling quality with health system integration
  • Quality and finance. What is the financial return on investment?
  • The strategy for quality
  • Ingraining equity into quality
  • Strategic use of data
  • Collaborating with human resources and finance
  • Capacity and capability to
    • Continuously improve and innovate
    • Deliver highly reliable, clinically excellent care
    • Sustain improvements
  • Methodologies and approaches, such as:
    • PDSA
    • Lean, Six Sigma
    • Change Management
    • Robust Process Improvement•
    • High Reliability

For more information about services specifically designed to advance a culture of excellence in your organization and empower teams to deliver the best possible outcomes at the lowest cost to every patient, every time, contact Dr. Erin DuPree.

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